Either separately or in conjunction with other research strategies, mail surveys can be a cost effective alternative to gathering information from large and geographically disparate populations. To follow is a sample of mail surveys that have been conducted by SES.

Collecting feedback from season-ticket holders
SES was retained by a premier cultural organization to conduct a survey of its season ticket holders. Information collected helped plan future cultural events and craft a long term communications strategy.

Consulting with taxpayers and stakeholders
As part of an overall corporate renewal initiative, a school board retained SES to conduct a series of research assignments, one of which included collecting perceptions from teachers, parents, students, administrators and taxpayers on a series of renewal initiatives under consideration.

Profiling magazine readers
SES was retained by a business magazine publisher to create a circulation profile of its readers. Evaluations were conducted of the current magazine format as well as the content. Information collected was used to fine-tune the overall design of the publication and its advertising strategy.

Benchmarking retailer perceptions
Faced with a change in its product offering, a leading toy manufacturer retained SES to survey authorized retail distributors. Information collected was used to identify new product opportunities and to measure overall retailer satisfaction.

Measuring customer satisfaction
As part of an effort to maintain a high level of customer satisfaction, a real estate developer retained SES to conduct a one-year customer satisfaction evaluation. The purpose of the initiative was to help employees understand the current level of service provided as well as to help create a long-term customer satisfaction plan.

Facilitating employee input
Committed to promoting a Total Quality corporate culture, one of Canada's leading consumer manufacturing concerns retained SES to conduct a survey of management employees across Canada. Management team evaluations conducted by SES identified opportunities to improve company performance and also the performance of individuals.

Identifying shopping hot-buttons
SES was commissioned to undertake a cross border shopping study. The study used a "contest ballot" to identify the full range of cross border shopping hot-buttons.

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