SES Canada Research is Canada’s premier mystery shopping service provider. Our diversity of experience and our commitment to quality will work to your advantage.

• Outstanding Quality - All supervisors and mystery shoppers go through two levels of training. First, they are trained on the general principles and best practices of mystery shopping. Second, for each assignment or wave of mystery shopping research, they receive project specific training. Training includes role-playing and prompting on various scenarios which may occur during the mystery shop. SES shoppers do not “go-live” until they are fully briefed and meet our standards.
• Clear Project Guidelines - Detailed Operational Guidelines for field supervisors and mystery shoppers are developed by SES. This also ensures that the client has detailed knowledge of the training and mystery shopping process.
• National In-House Capabilities – Due to our large volume of regular mystery shopping commitments, SES maintains its own national mystery shopping network. As a result, SES has 100% control over the quality and the timing of the work.
• Exceptional Reporting - Because of our breadth of experience conducting quantitative research assignments, we develop customized reports to longitudinally track and analyze the mystery shopping guidelines. The result is understandable data and actionable recommendations.

For more information on our track record, visit our featured work section.

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